Which kind of support do you need?
Still inside warranty, reporting a fault, looking for documents, or seeking project cooperation — pick the one that matches your situation and go straight there.
Warranty and after-sales
Warranty on both equipment and workmanship, how we handle matters inside and outside the warranty period, and what an annual maintenance agreement includes.
Repair and technical support
Three ways to report a fault, the four-step handling process, and what to prepare before you call.
Frequently asked questions
Panels not responding, dimming flicker, control panels dropping offline, confusion after a power cut — check these yourself first and you may save a visit.
Download centre
Common software and our own tools available for direct download, plus how to obtain product manuals and system user guides.
Partner support
Supply, technical and training support for contractors, fit-out and design institutes and system integrators.
Not sure who to ask? Just call
Describe the symptom and we will work out which category it falls into. Service line: +86 513 83598898.
How we handle service
A smart system is three parts product and seven parts delivery and upkeep. The speed of our response after handover is what really decides the experience.
One named contact
Every project has a responsible engineer, so you never have to repeat the same problem to a new person.
Remote first
If it can be solved remotely we do not send anyone out, saving time on both sides.
Everything recorded
Construction, commissioning and maintenance records are kept, so later inspections have something to work from.
Transparent pricing
Work outside the warranty is quoted before it is carried out, with no mid-job price rises.
How to reach us
Service line
+86 513 83598898 — for fault reporting, warranty and maintenance enquiries.
Technical support
+86 151 62768261 — for business and technical questions. Send a message if a call is inconvenient.
Service email
214405310@qq.com — send the fault description with site photos or video so we can judge in advance.
Tell us about your project
Send us the space, the function and the outcome you need. We reply with an approach, a system outline and a clear quotation.